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Premium Express
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Standard Delivery
Ensure the safety and pristine condition of your purchase with our all-inclusive Delivery Assurance plan. This product enhances your experience with a touch of sophistication, making it ideal for any occasion.
We provide professional shipping solutions tailored to your requirements. Select your preferred delivery method during checkout to view precise delivery estimates.
| Service Level | Transit Time |
|---|---|
| Standard Delivery (Free) | 3-5 Business Days |
| Premium Express | 2-3 Business Days |
Quality Assurance & Returns
Our Commitment to Excellence
We maintain rigorous quality standards for every crystal we produce. Your satisfaction is paramount to our business standards.
Defect Protection Policy
In the event of manufacturing defects or structural imperfections:
- Document the defect with clear photographs within 24 hours of receipt
- Submit documentation for quality assessment review
- Upon verification, a replacement will be crafted to specification
Order Modification Terms
- Full Refund: Available for cancellations within 15 minutes of order placement
- Partial Refund: Orders cancelled after 15 minutes incur a $25 artisan fee
- Production Stage: Due to the bespoke nature of our crystals, orders that have entered production are non-refundable
Customer Support
Our dedicated quality assurance team is available to address any concerns regarding your crystal. Contact us at help@crystaleon3d.com. We are committed to ensuring each piece meets our exacting standards and your expectations.
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