FAQ

1. How does the 3D crystal photo process work?

   We use advanced technology to transform your 2D photos into stunning 3D models. Our artists then carefully engrave these models into high-quality crystal using state-of-the-art laser equipment. The result is a beautifully preserved memory you can cherish forever.

2. What types of photos work best for 3D crystal engraving?
   Clear, high-resolution images work best. Photos with good lighting, sharp focus, and well-defined subjects create the most impressive 3D crystal results. We recommend avoiding blurry images or those with complex backgrounds.

3. Can I use photos from social media or my phone?
   Absolutely! You can upload photos directly from your device or import them from social media platforms. Just ensure the image quality is good for the best results.

4. What crystal shapes do you offer?
   We offer various shapes including rectangles, squares, hearts, and more. Each shape is designed to showcase your memories in a unique way. Check our product pages for the full range of options.

5. How durable are the crystal photos?
   Our crystals are made from top-quality K9 crystal, known for its durability and clarity. With proper care, your 3D crystal photo will maintain its beauty for a lifetime.

6. Will the image inside the crystal fade over time?
   No, it won't fade. The laser engraving process alters the crystal's internal structure, creating a permanent 3D image that will last indefinitely.

7. How should I display my crystal photo?
   For the best effect, place your crystal in a well-lit area with a dark background to enhance contrast. We also offer LED light bases that beautifully illuminate your crystal, highlighting every detail of the 3D image.

8. Are these crystals fragile?
   While K9 crystal is durable, it can chip or crack if dropped on hard surfaces. We recommend handling your crystal photo with care and displaying it in a safe location.

9. Can I customize my crystal photo?
   Yes! We offer personalization options such as adding text or choosing different crystal sizes. Contact our design team for more complex customization requests.

10. What if I'm not satisfied with my order?
    Your satisfaction is our priority. If you're not completely happy with your crystal photo, please contact our customer service team within 30 days of receiving your order. We'll work with you to make it right.

11. How do I care for my crystal photo?
    To keep your crystal looking its best, dust it gently with a soft, dry cloth. Avoid using water or cleaning chemicals, as these may damage the crystal or its base.

12. Can I order a crystal photo as a gift?
    Absolutely! 3D crystal photos make wonderful, unique gifts. We offer gift-wrapping services and can ship directly to the recipient with a personalized message from you.

13. How long does it take to create my 3D crystal photo?
    Typically, it takes 3-5 business days to create your crystal photo. This includes the 3D modeling process and the laser engraving. Rush orders may be available for an additional fee.

14. Do you offer any guarantees?
    We stand behind the quality of our products. All our crystal photos come with a satisfaction guarantee and a warranty against manufacturing defects.

15. How do I track my order?
    Once your order ships, we'll send you a tracking number via email. You can use this to monitor your package's progress on our website or the carrier's site.

If you have any other questions, please don't hesitate to contact our customer support team. We're here to help make your Crystal Eon 3D experience exceptional!